Caswino Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Caswino Casino. Please read them carefully before creating an account, depositing funds or playing any game. By using the website, you confirm that you understand and agree to these terms, together with any additional rules displayed for particular products, games or promotions.

Caswino Casino operates under an Anjouan Gaming licence issued to Devcasi LTD, reference number ALSI-202408049-FI3. KYC verification and responsible gambling tools are in place for player protection.

1. General terms and eligibility

These Terms & Conditions apply to the Caswino Casino website, related services, games, promotions and account features, unless different terms are clearly shown for a specific service. They form a legal agreement between you and the operator of the service. If you do not agree with any part of these terms, you must not use the website or its services.

Caswino Casino is intended for people who are legally permitted to participate in online gambling in their location. You must be at least 18 years old, or older if the law applying to you requires a higher minimum age. You are responsible for checking that online gambling is legal for you before accessing the website. We may ask for evidence of age, identity, location or other eligibility information at any time.

You must use the website only for lawful purposes and in accordance with these terms. You must not access the service if you are located in a place where online gambling or any relevant feature is prohibited. Access to the website does not mean that the service is available or lawful in every location.

You are responsible for reading the current version of these terms before using the service. We may update, replace or amend these terms when reasonably required, including to reflect changes to the law, technology, security requirements or the services offered. The updated version will apply from the date it is published, unless a different effective date is stated. If a change materially affects your rights or obligations, information may be provided through the website where appropriate.

Your account

You may need to register an account to use some or all of the services. You must provide information that is accurate, complete and current. You must update your details if they change. An account must be opened in your own name and for your own use. You must not create an account for another person, allow another person to use your account or operate more than one account unless this is expressly permitted.

You are responsible for keeping your login details confidential and for all activity carried out through your account. If you believe that your account has been accessed by someone else, or that your login details may no longer be secure, you must stop using the account and notify the operator through the available support channel. We will not normally be responsible for activity carried out using your account where you have failed to keep your details secure.

We may refuse an application, request further information, restrict account access or close an account where this is necessary to comply with legal, regulatory, security, responsible gambling or fraud prevention requirements. Any decision will be handled in accordance with applicable law.

2. Deposits, gameplay and withdrawals

Deposits and funds

You may deposit funds only using a payment method that is registered in your name or that you are authorised to use. You must not use a payment method belonging to another person without permission. Payment transactions may be subject to checks by the relevant payment provider, financial institution or the operator's verification procedures.

You should deposit only money that you can afford to lose and should consider setting a personal budget before playing. Deposits are intended for entertainment and gameplay through the service. You must not use the website to transfer, conceal or process money obtained from unlawful activity.

The balance shown in your account is not a bank account, deposit account or investment. It does not earn interest and cannot be transferred, sold or assigned to another person. We may correct an obvious administrative, technical or display error affecting your balance. If funds are credited to your account in error, you must not use them and must notify us through the available support channel.

Games and results

Games must be used for personal entertainment. You are responsible for checking the rules, paytable, stake information and any relevant instructions before starting a game. Game outcomes are determined by the applicable game systems and rules. Subject to applicable law, a completed game result will generally be treated as final unless there is a clear technical or administrative error.

If a game, transaction or account record contains an obvious error, or if a malfunction affects the operation or outcome of a game, we may suspend the relevant activity and take reasonable steps to correct the error. This may include cancelling affected transactions, restoring an account to the position that applied before the error or withholding an incorrect credit. We will not knowingly rely on an error to your unfair disadvantage.

Withdrawals and verification

Withdrawal requests may be subject to identity, age, payment method, source-of-funds, anti-fraud and other compliance checks. You may be asked to provide documents or information before a withdrawal can be processed. The information supplied must be genuine, current and readable. Processing can be delayed where information is missing, inconsistent or requires additional review.

Withdrawals may normally be returned through an approved payment method and, where required, to a method connected with the deposit. We may apply reasonable procedures to prevent fraud, money laundering, underage gambling and misuse of the service. Any applicable transaction conditions, minimums, maximums or fees will be displayed or communicated where relevant rather than being implied by these general terms.

You remain responsible for any taxes, reporting obligations or other financial obligations that apply to you. Nothing on the website is personal financial, tax or legal advice.

3. Promotions, acceptable use and responsible gambling

Promotions and bonuses

Promotions, bonuses, free plays and other offers may be subject to separate promotional terms. Those terms will explain the eligibility requirements, qualifying activity, expiry arrangements, contribution rules, wagering or play-through requirements, maximum values and any other conditions that apply. You should read the relevant promotion terms before opting in or using an offer.

Unless the relevant offer says otherwise, promotions are intended for one person, one account and one household. We may withdraw or amend an offer where this is necessary because of an error, misuse, suspected fraud, technical issue or legal requirement. We may also refuse or cancel a promotional benefit where the eligibility conditions have not been met. Any action will be subject to applicable law and the specific promotional terms.

Prohibited conduct

You must not misuse the website, interfere with its operation or attempt to gain an unfair advantage. Prohibited conduct includes, but is not limited to:

Using false, misleading, stolen or unauthorised identity or payment information.
Allowing another person to use your account or using another person's account.
Creating multiple accounts to obtain a benefit or avoid a restriction.
Using automated systems, bots, scripts, scraping tools or other software to access or interact with the service without permission.
Exploiting a software fault, game malfunction, pricing error or other technical weakness.
Attempting to manipulate a game, transaction, promotion, account record or security process.
Using the service to launder money, fund unlawful activity or engage in fraud.
Introducing malware or other harmful code, disrupting the website or attempting to bypass security controls.
Publishing content that is unlawful, threatening, abusive, discriminatory or infringes another person's rights.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Before playing, set a budget and time limit that you can afford. Never gamble with money needed for everyday expenses, and do not play when you are distressed, under the influence of alcohol or drugs, or trying to chase previous losses.

Take regular breaks and keep track of the time and money you spend.
Do not increase your stakes simply because you have lost.
Consider using available deposit, spending, session or account limits where offered.
Use account time-outs or self-exclusion options if gambling is no longer enjoyable or is becoming difficult to control.
Seek independent support if you are concerned about your gambling or someone else's gambling.

You can contact the available support channel to ask about responsible gambling tools, account restrictions or self-exclusion. A request to close or restrict an account may remain in effect for the period selected or required by the applicable process. You must not attempt to open another account or continue gambling through another person's account during a self-exclusion period.

4. Privacy, suspension and other legal information

Privacy and verification

Personal information is handled in accordance with the applicable privacy notice and privacy laws. We may collect and use information needed to provide the services, verify identity and age, process payments, protect accounts, prevent fraud, meet legal obligations, manage responsible gambling risks and improve the website. Information may be shared with payment providers, verification services, technology providers, professional advisers, authorities or other parties where permitted or required by law.

You must provide documents requested for legitimate verification purposes and must not alter, falsify or misrepresent them. We may retain relevant account and transaction records for as long as required for legal, regulatory, security, dispute resolution or operational reasons.

Suspension and closure

We may suspend, restrict or close an account where we reasonably believe that you have breached these terms, provided inaccurate information, become ineligible, misused a promotion, engaged in prohibited conduct, created a security risk, failed a verification process or exposed the service to legal or financial risk. We may also take action where required by law or where responsible gambling concerns arise.

If an account is closed, any balance will be dealt with in accordance with applicable law, relevant verification requirements and the circumstances of the closure. Funds may be withheld or transactions reversed where there is evidence of fraud, unlawful activity, a serious breach of these terms or an invalid payment. This does not limit any rights you may have under mandatory consumer protection laws.

Website availability and liability

We aim to keep the website and services available, accurate and secure, but uninterrupted access cannot be guaranteed. Maintenance, updates, telecommunications failures, payment provider issues, cyber incidents and events outside reasonable control may affect availability. You should not rely on the website as a permanent record of information and should keep your own important account records.

To the extent permitted by law, we are not responsible for loss caused by your misuse of the service, failure to protect account details, unsuitable equipment, interruptions outside reasonable control or reliance on information that was not intended as advice. Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian consumer law.

Complaints and applicable law

If you have a question, dispute or complaint, please use the support channel made available on the website and provide enough information for the matter to be reviewed. This may include your account details, relevant dates, transaction references and a clear description of the issue. We may ask for further information before responding. You should keep copies of correspondence and any supporting documents.

These terms are intended to operate consistently with the laws and mandatory consumer protections that apply to you and to the service. Any dispute will be handled through the applicable complaint, review or legal process available in the relevant jurisdiction. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

These Terms & Conditions, the applicable privacy notice, responsible gambling information and any specific promotion or game rules form the main terms governing your use of Caswino Casino. By continuing to use the website, you confirm that you have read and understood the current terms and agree to comply with them.