Privacy Policy

Information we collect and why we use it

The types of information handled by a casino website commonly include information provided directly by you, information generated when you use the website and information received from service providers or other lawful sources. The information collected will depend on your relationship with Caswino Casino and the services you use.

Account and contact details

When you register or update an account, the site may handle details such as your name, date of birth, residential information, contact details, login information and account preferences. This information may be used to create and maintain your account, communicate with you, provide customer support, confirm eligibility, manage responsible gambling controls and keep account records accurate.

Identity and verification information

The site may request identity or age verification documents and related information when needed. This can include information from identity documents, proof of address, verification outcomes and records of checks. These details may be used to confirm that an account belongs to the person using it, prevent impersonation, support anti-fraud procedures, protect the platform and comply with applicable obligations.

Payment and transaction records

The site may handle information about deposits, withdrawals, wagers, account balances, payment methods, transaction references and related correspondence. Payment details may be processed through specialist payment providers. Transaction records are used to provide requested services, reconcile payments, investigate unusual activity, resolve disputes, answer support questions and meet record-keeping requirements.

Device, usage and cookie information

When you access the website, technical information may be collected automatically. This can include your IP address, browser type, operating system, device characteristics, language settings, approximate location, pages viewed, dates and times of access, referral information and interaction data. This information helps the site operate securely, identify technical problems, understand how services are used and improve website performance.

Support and communications

If you contact customer support or respond to a message, the site may keep the contents of your communication, account identifiers, verification information and any details needed to investigate your request. These records help provide consistent support, train service processes, handle complaints, prevent misuse and maintain an appropriate history of account activity.

General purposes for using information

• Running, maintaining and improving the website and casino services.
• Creating, administering and securing player accounts.
• Processing deposits, withdrawals and other account transactions.
• Completing identity, age, security and anti-fraud checks.
• Detecting suspicious, unauthorised or prohibited activity.
• Providing customer support and responding to requests.
• Sending service messages, account notices and, where permitted, marketing communications.
• Meeting applicable legal, financial, gambling, security and record-keeping obligations.
• Protecting the rights, property and safety of players, the website and relevant service providers.

Your privacy rights and choices

Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information held about you. These rights may be subject to lawful exceptions, security checks, technical limits and record-keeping obligations. A request will be reviewed carefully, and further information may be requested to confirm your identity and protect your account.

Access to your information

You may ask for access to personal information held about you and, where appropriate, information about how it is being used. The response may be limited where providing the information would affect another person’s privacy, compromise security, reveal confidential material or conflict with a legal obligation.

Correction of inaccurate information

You may ask for personal information to be corrected if it is inaccurate, incomplete, out of date or misleading. You can also update some account details through available account settings. Information connected with identity, payment or security checks may require additional verification before it is changed.

Deletion of your data

You may ask for your personal information to be deleted where there is no continuing lawful or operational reason to keep it. Deletion may not be possible for records that must be retained by law, are needed to resolve a dispute, are required for security or fraud prevention, or are held in protected backups for a limited operational period.

Withdrawing marketing consent

If you have agreed to receive promotional or marketing communications, you may withdraw that consent at any time by using an unsubscribe option in the message where available or by contacting support@caswinoc casino.click. Please note that withdrawing marketing consent does not stop essential service messages, account notifications, security alerts, transaction communications or other messages needed to manage your account.

How to make a privacy request

To request access, correction or deletion of your data, or to withdraw consent to marketing, contact support@caswinoc casino.click. Please explain what you are requesting and provide enough information for the relevant account to be identified. For security, the site may need to verify your identity before completing a request. Requests are considered within a reasonable timeframe, subject to the nature of the request and any applicable legal requirements.